Legal Disclaimer

This Privacy Policy provides a general overview of how LONTESSA collects, uses, and protects personal information. It does not constitute legal advice. Privacy obligations may vary depending on your location and circumstances. We recommend seeking independent legal advice to ensure compliance with all applicable laws.
 

Our Commitment

At LONTESSA, privacy is taken seriously. We are committed to handling personal information with care, transparency, and respect, in line with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and disclose information when you interact with our brand, website, or services.

By accessing our website or engaging with LONTESSA, you consent to the practices described in this policy.
 

 

Information We Collect
We may collect personal information including, but not limited to:

 

• Name, email address, phone number

• Billing and delivery addresses

• Payment details for purchases or bookings

• Order history and service preferences

• Communications sent to us

• Technical data such as IP address, browser type, device information, and site usage
   

Information is collected when you:

• Purchase products or book services

• Subscribe to newsletters or marketing communications

• Contact us via email or forms

• Browse or interact with our website
   

Some information is provided directly by you, while other data is collected automatically through cookies and analytics tools.
 

Why We Collect Information:
We collect personal information to:

• Fulfil orders and bookings

• Provide customer support and personalised service

• Communicate important updates and offers

• Improve our website, products, and services

• Comply with legal and regulatory requirements
   

We only collect information that is reasonably necessary for these purposes.
 

Disclosure of Information

LONTESSA does not sell or trade personal information. We may share information with trusted third parties where required to operate our business, including:

• Payment processors

• Delivery and logistics partners

• Website hosting, analytics, and marketing providers

• Professional advisers or regulatory authorities where legally required
   

All third parties are expected to protect your information and use it only for authorised purposes.
 

Cookies and Analytics

Our website uses cookies to enhance user experience, analyse traffic, and support marketing activity. You may disable cookies through your browser settings, however some features of the website may be limited.
 

Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information

• Request correction of inaccurate or outdated information

• Withdraw consent for marketing communications at any time
   

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
 

Storage and Security

We take reasonable safeguards to protect personal information from loss, unauthorised access, misuse, or disclosure. Information is stored securely and only accessible to authorised personnel or service providers.
 

Children's Privacy

LONTESSA does not knowingly collect personal information from individuals under 16 years of age. If such information is identified, it will be deleted promptly.
 

Updates To This Policy

This Privacy Policy may be updated periodically to reflect changes in law or business practices. The most current version will always be available on our website.
 

Contact

For privacy-related enquiries or requests, please email kiaora@lontessa.com