Last updated: 16/01/2026
 

Legal Disclaimer
The information provided on this page is for general guidance only and does not constitute legal advice. You should not rely on this page as a definitive source of law or as a substitute for professional legal counsel. We recommend seeking legal advice to ensure your shipping practices comply with applicable regulations and accurately reflect your business operations.
 

Overview
At LONTESSA, we aim to provide a seamless shopping experience from checkout to delivery. This Shipping Policy outlines how we process, handle, and deliver your orders, so you know exactly what to expect when shopping with us.
 

Order Processing

• Orders are typically processed within 2-5 business days after payment is confirmed.

• Custom or made-to-order items may take longer; any extended processing times will be clearly communicated at the time of purchase.
   

Shipping Costs

• Shipping fees are calculated at checkout based on your chosen shipping method, package weight, and delivery destination.

• Any applicable duties, taxes, or customs fees for international shipments are the responsibility of the customer.
   

Domestic Shipping

• Standard domestic shipping usually takes 2-5 business days after processing.

• Expedited or express options may be available for an additional cost, with estimated delivery times provided at checkout.
   

International Shipping

• International delivery times vary depending on the destination and shipping provider.

• Please allow for 5-10 business days for standard international shipping.

• Customers are responsible for customs clearance, duties, and taxes, which may result in delays.
   

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.
   

Shipping Exceptions & Delays

• LONTESSA is not responsible for delays caused by carriers, customs, natural disasters, or other events outside our control.

• In the rare event of lost or damaged shipments, please contact us immediately so we can assist you in resolving the issue.
   

Contact Us
If you have any questions about your shipment, please email kiaora@lontessa.com